• LavaNet DSL service can be delivered to locations within service areas statewide.
• DSL can generally be delivered within 18,000 "wire feet" of the phone company central office. In some cases, wires criss cross and double back many times and the "wire feet" can be much longer than the physical distance. This is why even if you are close to the phone company central office, a line prequalification (link) must be performed.
• The speeds your line will qualify for will depend on the total length of the line. The quality and condition of the phone line are also factors. For instance you could be a moderate distance from the phone company facility, but with recently installed lines, maybe you would qualify for 1.5/384; but at a similar distance over some older phone cable, you might only be able to get 768/128.
• Rarely, DSL cannot be delivered because of line compression. In some localized areas the phone company uses special equipment to "condense" phone signals, in order to increase phone line capacity to those areas. In these cases, it may be physically impossible to get DSL or other types of data lines.

• An Ethernet Adapter or Network Interface Card (NIC). If you are using your DSL for multiple computers, they must be networked either by a simple hub or through a proxy device. A firewall or other protection is strongly advised for computers using any dedicated Internet connection. If you would like to hire a consultant to install NIC's or setup your DSL network, please contact LavaNet Sales.
• An Operating System (OS) that can use Ethernet for TCP/IP connectivity.

  Generally these platforms will work fine:
  Windows: 2000, XP and up.
  Macintosh: OS 8.0 and higher.
  Linux, UNIX: all flavors.Feel free to consult LavaNet as to whether your computer can support DSL.

• A fast enough processor that you can take advantage of the higher speed connection. Typically any processor speed over 200Mhz is considered adequate for most basic Internet features. Gaming and interactive multi media will benefit from even faster processors.

A DSL modem is needed. Normally this is purchased through the phone company. There are many models of DSL modems on the market, but the models that are proven to work with the local phone company system are very select and few. Generally it is not advised to purchase a third
party modem DSL microfilters (provided with your DSL modem) are sometimes required to prevent interference of the DSL service with fax or phone lines. It's recommended that you follow the manufacturer's instructions to install them, especially for fax machines.Your phone line needs to be enabled for DSL. Usually this can be done by the phone company without any one needing to come to your home or office.

Phone numbers that usually *cannot* support DSL include:

• Numbers on a rotary (a pool of phone numbers).
• Numbers delivered on a PBX (private phone switch) over multi-line service such as PRI or T1.
• Phone lines delivered using fiber optic cable (not copper).
• Phone lines delivered by phone companies not enabled for DSL service.
• Phone lines outside of the range of DSL service. DSL can be delivered within 18,000 "wire feet" of the phone company central office. In some cases, wires criss cross and double back many times and the "wire feet" can be much longer than the physical distance.
• Rarely, DSL can be unavailable to buildings or condos that may decline access to its phone equipment for DSL installation.

Finally, getting a DSL line requires a bit of time and patience. While LavaNet can provision your DSL line in a matter of hours, the following time frames are what we generally encounter from the phone company in setting up DSL service:

• NEW Accounts: 5-10 days
• TRANSFER service from old ISP to new ISP: 2 weeks or more
• CHANGE SPEED of your DSL service: 5-10 days
• MOVE service from one address to a new address: 4 weeks (usually incurs 5-10 days down time. Consult LavaNet for methods to minimize the chance of downtime)