• Business DSL lines (up to3.0 Mbps speeds)
• Residential DSL lines (up to3.0 Mbps speeds
• How to change DSL location, phone number or speed

Business DSL lines (up to 3.0 Mbps speeds):

• allow 5 to 10 working days for normal installations

With one year LavaNet contract:

One time setup fee: $50 for single IP, $150 for multiple IP. Phone company activation fee: $60 (subject to change)

$54.17/mo for all levels up to 3.0 Mbps. See Business Package pricing grid for full info including telco circuit fees.

Month to Month LavaNet Price:

One time setup fee: $0 for single IP, $150 for multiple IP. Buy a DSL modem for $150. Phone company activation fee: $60 (subject to change). DSL modem rentals available, please inquire.

$60.42/mo for all levels. See Business Package pricing grid for full info including telco circuit fees.

LavaNet's Business DSL Packages Include:

• Unmetered data traffic usage.
  
• Secure "Snappy Graph" so you can monitor line speeds and usage.
  
• up to 6 email boxes. Additional boxes: $5.00/mo each
  
• Timed Rate dialup access (up to 10 hours/mo.). use over 10 hours/mo billed at $2.00/hr.
  
• Optional discounted upgrade to Flat Rate dialup: $12.00/mo.
  
• LavaNet technical support
  
• Free Domain Name Service for one year (for yearly contracts only, domain registration fees apply) Includes set up of email names at your domain!
  
• up to 5 MB of commercial web space sample URL: (http://users.lava.net/~username)
  
• Optional services include (please inquire)
  • Cisco router sales and installation
  • Bridging
  • Custom quotes for high volume or multi-location accounts

Business DSL pricing grid (1-year contracts):

Business DSL pricing grid (month-to-month):

Residential DSL lines (up to 3.0 Mbps speeds):

• allow 5 to 10 working days for normal installations

One year LavaNet contract required

If month to month service is needed, please see our business rates. No LavaNet setup fee. Phone company activation fee: $60 (subject to change)

$31.25/mo for all levels up to 3.0 Mbps

LavaNet's Home DSL Packages Include:

• Unmetered data traffic usage. Secure "Snappy Graph" so you can monitor line speeds and usage.
  
• 1 email box. Additional boxes: $5.00/mo each
  
• LavaNet technical support

Residential DSL pricing grid:

How to change DSL location, phone number or speed:

Changing the speed of your DSL line: This is simple, incurs no downtime, and is usually complete with 5 to 10 business days or less. No LavaNet fees apply. Phone company fees may apply. Please contact LavaNet Sales a call or drop us an email to initiate a speed change and find out more.

Moving your phone line from one address to another? The phone company handles these in an odd way. Your DSL service will *not* move automatically with your phone line! The same phone number in a new location will also need to be "re-qualified" for DSL service, since the geographic proximity to the Hawaii Telecom Central Office serving the line may have changed. The request to move the DSL to the same number at your new address must be submitted no less than four days after the line becomes live in the new location. A minimum of nine days of downtime is incurred. Please contact LavaNet sales, we can assist with this process and have some strategies for minimizing the downtime.

Changing the phone line associated with your DSL line? Give us a call, we can qualify the new line for DSL and request the transfer. These usually take between three and five business days.

Some speed or location changes may require a new DSL modem. Should this be necessary LavaNet sales will advise you. New modem fee $150.00.

• allow 5 to 10 working days for most new installations.
• Service transfers and upgrades may take longer, we will advise you.

Service Limitations/ Caveats:

Prequalification of your line is needed, and is not always definitive. We will work with the phone company on your behalf to verify qualification as needed.

Performance: In our internal testing, we were able to push the line to sustain 5 Mbps, which is quite respectable. The latency and throughput were similarly good. However, this was done using internal servers and multiple streams, so we believe it would be relatively unlikely for most customers to see this type of speed under normal network conditions.

CPU speed and the speed/storage of the computer will affect the apparent speed. So will conditions on the local network. Please see our minimum suggested system requirements for this service.

There are limitations to DSL in general. It is not a frame relay or dedicated line. The phone company offers limited committed information rate, and is delivered on a "best effort" basis. No ISP could realistically make guarantees of sustainable or peak data rates. We are happy to share the general profile of performance we found in our own testing as a way of indicating possible performance.

Most web sites limit the speed at which they send out data. This is for several reasons: to conserve bandwidth and to optimize the download or streamed data for the remote receiver.

Even if a server is setup to send you a stream at (for instance) 4 Mbps, your actual incoming speed will always be bottle necked by the slowest transport link along the way. At this time, the Internet is really not set up to send you data as fast as you can receive it with this line, which is why it may tend to be favorded by multi-user networks rather than single-computer environments.

Your computer, or local network conditions can be be outpaced by the speed of the line. The CPU speed and storage can affect how fast you can get data, even if the bandwidth is available!