@Lava.net Email Changes – Action Required

Quick notes:

Lava.net Users -

Thank you for being a very loyal customer to Lava.net. We always try to ensure the best technical solution for you. In 2011 we migrated from internally hosted email to Google Apps ISP Edition. We moved because Google Apps is the best solution for any email when it comes to spam filtering, email sorting , collaboration and documents. And we still believe it is.

What’s The Plan :

We plan on turning Lava.net into a forwarding service.  All users will need to open a mailbox with a provider (we recommend Gmail.com , Yahoo.com or Outlook.com). This should make users happy because it give flexibility of provider.  Lava.net will not be keeping any emails, we will be sending email with TLS encryption whenever possible , but storage and protecting your emails will be based on your chosen mailbox provider.

If you ever considered having a custom domain, now would be a great time to do it. See attached for cost. There are VoIP and DSL Discounts for Google Apps for Work accounts.

Steps :

  1. Start a email account at Gmail.com , Yahoo.com or Outlook.com
  2. Change all your settings on your mobile , laptop,  outlook etc to use the new mailbox for incoming and outgoing mail.
  3. Let us know the new address and we will forward @lava.net mail there.
  4. Migrate your mail / contacts / calendar / docs / Youtube uploads to your new account. If you’d like us to do it for you we have a flat rate of $75 to migrate your information.

What Happened :

In late September 2014 Google Apps informed Lava.net that the ISP Edition was no longer going to be supported. Reacting to the news we decided that the platform was still the best solution and passing on additional cost was the best method of handling the cost increase. Thus the email that went out with the subject line “Lava.net – 30GB Storage & 2 Factor Authentication coming May 1, 2015″ , Our plan was to migrate to Google Apps for Work Edition and increase mailboxes from $5 to $9 (just passing on cost).

In late December 2014 Google Apps informed Lava.net that reselling to a 3rd party is against its terms and conditions. ANY domain that was using Google Apps for ISP Edition would have to move off Google 100%. Google also give the additional reason that some settings would not work in ISP Environments. Lava.net has since pushed back on both issues, but without success. It does bring up issues that enterprises must take into account when moving to Google Apps for Work:

  1. Are you reselling email accounts to employees?

“2.6 Restrictions on Use. Unless Google specifically agrees in writing, Customer will not, and will use commercially reasonable efforts to make sure a third party does not: (a) sell, resell, lease or the functional equivalent, the Services to a third party (unless expressly authorised in this Agreement); (b) attempt to reverse engineer the Services or any component; (c) attempt to create a substitute or similar service through use of or access to the Services; (d) use the Services for High Risk Activities; or (e) use the Services to store or transfer any Customer Data that is controlled for export under Export Control Laws.  Customer is solely responsible for any applicable compliance with HIPAA.” http://www.google.com/apps/intl/en-in/terms/premier_terms.html

  1. Are you ok with a Global Address list being potentially open to all users?

“The Google Apps for Work admin console configurations are focused on business use cases and ISP Edition customers do not need (or want) functionality such as global address lists or domain-wide sharing. Although some of these features can be disabled within the Google Apps for Work admin control panel, there is no persistent way to prevent that same functionality from being accidentally re-enabled.”


write up on the issue : http://viodi.com/2014/09/25/googles-actions-hurt-broadband-rollout-particularly-in-rural-america/

A Pioneer For Its Customers – https://www.youtube.com/watch?v=o3e7v_xlJes

Google – “Talk to Us” – https://www.youtube.com/watch?v=gEf3ZmPCEd4



Protect Your Lava.net Account!

With the cyber attacks on major corporations like Target and Sony grabbing headlines, it’s a good time to review your account security:

Password Security:

Your password is the first line of defense from attackers. Choosing a good password that has letters, numbers, and symbols is only the first step. You should not reuse passwords for many sites, especially for sensitive accounts such as your Lava.net email, bank, or online shopping accounts. Changing your password regularly also reduces the risk that someone can access your account.

Password Resets:

Lava.net does not know or keep your password and will never ask for you password.  Your password should be a personal secret and never shared with anyone else. If you forget your password, you can always call us as 545-5282!

Update your security and notification settings:

By checking and updating your account’s security settings you can protect yourself even more. For example, if you set a cell phone number you can receive notification of a suspicious login. If you normally login from Hawaii and then a login was detected from a foreign country, it will be blocked and you will receive a notification asking you to confirm if the login is legitimate.


An automatic system proactively monitors accounts for suspicious activity but it is not perfect. We urge to contact us immediately when you think your account has been compromised. On May 1st, 2015 we will enable 2-factor authentication as an option feature you can use to improve account security. In addition to using good account security practices you should make sure your computer software and anti-virus protection is up to date. We recommend all of our customers use Google Chrome or Mozilla Firefox in addition to the updated software mentioned.